Support
Day 2 - A possible problem & How many kindles are there?
2007/12/05 13:26 Filed in: Kindle
OK, my kindle has locked up several times now. Up to
now I had believed it was my SD card that I took out
of my camera and placed in the unit. It worked but
for whatever reason my Kindle would quit responding
so i would pop the back cover and reset it. A note on
that, in speaking with the very pleasant Kindle
support folks in Kennewick Washington he said I
should keep the button depressed for at least 5
seconds to allow the power to drain from the
capacitors completely before restarting. Sounds
plausible so I will make that my hopefully infrequent
practice in the future. Just a bit of info for the
rest of you.
Now serving 11,501...
When doing this it has not locked up yet again. And on another occasion I thought it had locked up but it was merely playing possum as my grandfather would say and just as I was about to pop the back cover it sprang to life turning the page. When speaking with the support rep we discussed several things but one of them I found very interesting. When your Kindle has a problem the EVDO modem allows them to remotely access the logs to determine what is happening. They are also able to upload patches and make changes to the firmware via this mechanism. Interestingly enough the front line support staff is unable to do any of this as they merely "Ping" as he put it the device and gather the logs in a format they are unable to read and forward them on to the "production support" group for review. So I thought that was pretty interesting.
The last thing I got out of the conversation was that the initial run of the units have the same serial number up to the last 6 digits, so there are definitely less than a million kindles running around out there. He said they had shipped a little more than 11,500 in their first shipping batch. I was part of a batch well after that, so again I wonder how many are running around out there now. My serial number ends in 73 1xxx, what are your first 3 of the last 6? That might tell us how many are out there. I'll post this in the discussions groups for your answer, head over there to reply. Let's see if we can find any 74 xxxx numbers, or greater to see if they actually mean what they imply. Don't post your entire serial number by any means just in case you could do something with them I am unaware of.
Now serving 11,501...
When doing this it has not locked up yet again. And on another occasion I thought it had locked up but it was merely playing possum as my grandfather would say and just as I was about to pop the back cover it sprang to life turning the page. When speaking with the support rep we discussed several things but one of them I found very interesting. When your Kindle has a problem the EVDO modem allows them to remotely access the logs to determine what is happening. They are also able to upload patches and make changes to the firmware via this mechanism. Interestingly enough the front line support staff is unable to do any of this as they merely "Ping" as he put it the device and gather the logs in a format they are unable to read and forward them on to the "production support" group for review. So I thought that was pretty interesting.
The last thing I got out of the conversation was that the initial run of the units have the same serial number up to the last 6 digits, so there are definitely less than a million kindles running around out there. He said they had shipped a little more than 11,500 in their first shipping batch. I was part of a batch well after that, so again I wonder how many are running around out there now. My serial number ends in 73 1xxx, what are your first 3 of the last 6? That might tell us how many are out there. I'll post this in the discussions groups for your answer, head over there to reply. Let's see if we can find any 74 xxxx numbers, or greater to see if they actually mean what they imply. Don't post your entire serial number by any means just in case you could do something with them I am unaware of.
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