Calling Amazon Kindle Support, come in Kindle support
I just got off the phone with Kindle support from
Amazon. It was amazingly simple, I went to manage my
Kindle, the one that won't arrive until the 11th and
clicked the Kindle support Tab. Then clicked Contact
Us and selected the phone tab. I entered my number
and clicked the call button and the phone just rang.
Not like a while for them, I mean instantly next to
me. I answered and it said It was amazon Kindle
support calling please hold, then less than 10
seconds later I was speaking to a human asking what
he could do for me.
My problem was I had just sent an
email with an 11 MB word doc attached to it to
the free conversion site at amazon. For those of
you like me who thought it was .10 cents to
convert any document, that is only true if you
want it emailed to your Kindle directly. If you
happen to be at home with your Mac or PC for
that matter you can email it to your kindle name
@free.kindle.com it will convert the doc nd send
you back an email letting you know it is done.
There lies the rub, it was a little to easy. The
email says "?????@gmail.com has sent the
following files to your Amazon Kindle free
conversion account:"NETBible_Noteless.doc"". The
email address is a mail link and the doc name is
a link as well, but it never occurred to me to
click on it. That was why i had called to find
out where my mystery doc had gone, I had
expected it to be at my Amazon library. But no,
it just a link, click on it and your getting the
file to your Mac, too easy.
I was amazed at the size of the converted document, it was 11 MB now it is only 3.8MB which makes me think the format is a compressed one. In any event the impressive feat was the ease at which i got a human to talk to me, and they had the answer, albeit a fairly easy one in a snap. Kudos to amazon for creating a non-800 number or toll number support solution that undoubtedly is making use of a voip back end, but who cares I was helped jiffy quick.
My problem was I had just sent an
email with an 11 MB word doc attached to it to
the free conversion site at amazon. For those of
you like me who thought it was .10 cents to
convert any document, that is only true if you
want it emailed to your Kindle directly. If you
happen to be at home with your Mac or PC for
that matter you can email it to your kindle name
@free.kindle.com it will convert the doc nd send
you back an email letting you know it is done.
There lies the rub, it was a little to easy. The
email says "?????@gmail.com has sent the
following files to your Amazon Kindle free
conversion account:"NETBible_Noteless.doc"". The
email address is a mail link and the doc name is
a link as well, but it never occurred to me to
click on it. That was why i had called to find
out where my mystery doc had gone, I had
expected it to be at my Amazon library. But no,
it just a link, click on it and your getting the
file to your Mac, too easy.
I was amazed at the size of the converted document, it was 11 MB now it is only 3.8MB which makes me think the format is a compressed one. In any event the impressive feat was the ease at which i got a human to talk to me, and they had the answer, albeit a fairly easy one in a snap. Kudos to amazon for creating a non-800 number or toll number support solution that undoubtedly is making use of a voip back end, but who cares I was helped jiffy quick.